Indian soul, modern expression
At B.noor, every piece is thoughtfully crafted and made to order. As a result, we are unable to accept returns for reasons such as change of mind, incorrect size selection, personal preference, or delayed delivery caused by external courier services.
EXCHANGES
We offer exchanges only under the following circumstances:
• You receive a damaged product.
• You receive the wrong item.
• The product has a manufacturing defect.
To request an exchange, please contact us within 48 hours of receiving your order. Requests submitted after this period may not be eligible for review.
To initiate an exchange, please email us with:
• Your order number
• Clear photographs of the item
• A brief description of the issue
Once approved, our team will guide you through the exchange process.
CUSTOM MEASUREMENTS
Orders created using custom measurements are final sale and are not eligible for return or exchange unless a manufacturing defect is present.
COLOR VARIATION
We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, and photography. Such variations are not considered defects.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
• Made-to-order garments
• Customized pieces
• Sale or discounted items
• Products purchased during promotional campaigns
CANCELLATIONS
Orders may be cancelled within 24 hours of purchase. Once production has begun, cancellations cannot be accepted.
REFUNDS
Refunds are issued only when:
• An exchange is not possible for an approved defective or incorrect item.
• The order cannot be fulfilled by B.noor.
Approved refunds will be processed to the original payment method within 7–10 business days.
Return and Exchange Policy
Shipping Policy
At B.noor, every garment is made to order to ensure exceptional craftsmanship and attention to detail.
Orders are typically processed and dispatched within 7–14 business days from the date of purchase. Once shipped, delivery timelines may vary depending on your location and courier service.
Customers will receive a tracking link via email or SMS once their order has been dispatched.
Please ensure that all shipping information provided at checkout is accurate. B.noor is not responsible for delays or failed deliveries resulting from incorrect address details.
While we strive to meet all estimated timelines, occasional delays may occur due to high order volumes, public holidays, or circumstances beyond our control.
For any shipping-related inquiries, please contact us.
Pivacy Policy
At B.noor, we value your privacy and are committed to protecting your personal information.
Any information collected during your visit or purchase, including your name, email address, phone number, shipping address, and payment details, is used solely to process orders, provide customer support, and improve your shopping experience.
We do not sell, rent, or share your personal information with third parties, except when necessary to fulfill your order, process payments, or comply with legal requirements.
All payment transactions are processed through secure payment gateways. B.noor does not store your card or banking information.
By using our website, you consent to the collection and use of information as outlined in this policy.
We appreciate your support and thank you for choosing B.noor.
Crafted with intention. Designed for every mood.