Customer Care & Policies

Welcome to B.noor. We are committed to providing a seamless shopping experience and complete transparency regarding our policies.

Size Guide

Please refer to our Size Guide before placing your order.

If you are unsure about sizing, feel free to contact us before purchasing. We are happy to help you find the best fit.

Shipping Policy

Made-to-Order Pieces

• Most B.noor garments are thoughtfully crafted upon order.

• Please allow 5–10 business days for production and dispatch unless otherwise stated on the product page.

• Once your order has been shipped, tracking details will be shared via email or WhatsApp.

• Delivery timelines may vary depending on location and courier services.

Return &

Exchange Policy

At B.noor, every garment is carefully inspected before dispatch.

We currently do not offer returns, exchanges, or refunds on any purchases.

Before placing your order, please review:

• Product description

• Size guide

• Fabric details

• Care instructions

• Product measurements

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number

• Clear photographs of the item

• Packaging photographs (if applicable)

Our team will review the issue and determine an appropriate resolution.

Terms & Conditions

By placing an order with B.noor, you agree to the following terms:

• All products are subject to availability.

• Prices are subject to change without prior notice.

• Product colors may vary slightly due to lighting and screen settings.

• Orders will only be processed after successful payment confirmation.

• B.noor reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.

Privacy Policy

Your privacy is important to us.

We may collect information such as:

• Name

• Email address

• Phone number

• Shipping address

This information is used solely for:

• Order processing

• Customer support

• Delivery updates

• Marketing communications (only if subscribed)

We do not sell, rent, or share your personal information with third parties except where necessary to fulfill your order.

Contact Us

For any questions regarding your order, sizing assistance, or general inquiries:

Email: official.bnoor04@gmail.com

We appreciate your support and thank you for choosing B.noor.

Crafted with intention. Designed for every mood.